This Refund Policy explains when cancellations and refunds apply for Buk Basket book orders, book baskets, library setup, and library-on-rent services.
01
Book Orders & Book Baskets
- Cancellations are accepted before dispatch only.
- Once shipped, orders are non-refundable unless damaged or incorrect.
02
Library Setup
- Library Setup orders are customized and non-refundable once confirmed.
- Cancellations before procurement may be considered on a case-by-case basis.
03
Library on Rent
- Security deposit is refundable after service completion, subject to damage/loss checks.
- Rental fees once paid are non-refundable.
04
Damaged or Incorrect Items
Any damage or incorrect delivery must be reported within 48 hours of receipt.